Improving operational performance has many facets, we focus upon those that provide our clients with tangible lasting results:

Procurement and Sourcing
The secret to many a business success lies in successful purchasing. We help companies improve their procurement activities and streamline their overall supplier management. Many procurement and sourcing issues are common across the industries we service and our success often leads to 10-30% reductions in overall procurement costs:

• Contracts benchmarking (pricing and commercial terms)
• Sourcing strategies
• Supplier validation
• Structured tendering and evaluation processes
• Evaluation and reduction of recurring cost items

Product and Service Innovation
Innovation is key to any business long term success: it may be service innovation in growing markets, business model innovation in mature markets or even product innovation that simply define new markets!
Moving beyond simple idea generation, we help clients to tie together the key elements of innovation management turning today's ideas into tomorrow's profitable business:

• Gathering and evaluating market intelligence
• Managing ideas (collect, enhance, screen and evaluate))
• Identifying the existing and needed corporate competencies
• Generating new products, process or services through a structured development and launch process

Revenue Management
As many mobile telecommunication markets mature and slowly reach saturation, top-line growth becomes limited and senior management's focus transfers to reducing costs in order to maintain bottom-line profitability at the required EBITDA levels. Using world-class tools currently providing real-time and near real-time analysis of over 125 million GSM subscribers, we offer two areas of performance improvement which can provide significant reductions in revenue loss at the network level:

Revenue Assurance
As mobile networks constantly grow, change and become increasingly sophisticated and complex, multi-vendor environments with various call record formats become inevitable. To ensure billing chain integrity within such an environment, we offer both revenue assurance audits and proven solutions for permanent network monitoring and analysis. Evidence shows that even in well run operations, network loss can be up to 2-3% of total revenue, and significantly more in challenging environments.

Fraud Management
Complimentary to revenue assurance, fraud management examines the two main elements of purposeful deception of subscriber identity and intent to pay:

• Subscription Fraud (False identities, call selling and call forwarding)
• Technical Fraud (cloning, internal fraud, manipulation via TMN, IN or switching centres)
   

We offer both audits to quantify the size of any potential problem and proven systems to permanently monitor and detect and block ongoing losses.